Voice & Communication Services

As part of the Ardent Group of specialist Voice and Data solutions Ardent Group 365 Ltd is able to design, procure, install and support effective and reliable Voice and Data networks to public sector organisations, national and international blue chip companies and local small to medium enterprises (SMEs), giving you the freedom to concentrate on your core business.

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All of our technical staff are professionally accredited with one or more of Cisco, Avaya, Nortel and HP Procurve certifications and are always on hand to provide an exceptional level of service giving you confidence in your Voice and Data systems.

Our Helpdesk is always available to provide advice and support to your staff improving your company’s ability to use information and communications systems effectively and to provide a rapid response and quick resolution of any issues encountered.

Our solutions will help save you money and improve your company's ability to conduct its business.

Our services include:

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• Designing LAN & WAN infrastructure

• Capacity & Future planning

• Procurement

• Security design & evaluation

• Integration of legacy systems

• Business Continuity Planning and Implementation

• Telephony Carrier Services

• Networking Helpdesk

• Voice & Data Network Installation and Maintenance

• Co-ordination of IT infrastructure relocation

• End user training

Voice & Communications

Telephone systems
Ardent Group 365 Ltd can supply, install, upgrade and support a range of fully featured IP or traditional telephony systems whether you need a single handset or support for thousands of users.

An effective business telephone system can reduce costs, enhance customer services and increase your efficiency.

Typical configurations include:

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• Basic Call Distribution

• Voicemail

• Auto Attendant

• Conferencing

• Speed Dialling

• Intercom

• Paging

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Carrier Services

Ardent Group 365 Ltd can supply traditional telephony circuits such as ISDN and PSTN alongside newer SIP services which can save you considerable amounts when compared to similar services from BT and other service providers.

We can provide call routing, DDI procurement, hosted telephony, inbound services, line porting, number porting, detailed call reports and cost analysis.

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Contact Centre Services

Ardent Group 365 Ltd are able to provide services to call centres for role based call distribution, statistical analysis, capacity planning, supervisor & agent reporting, contact management, Interactive Voice Response (IVR) and many more features.

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Headset Services

We are able to offer services to businesses in headset design, procurement, installation and maintenance.  This is to help keep compliant with EU Directives on noise at work regulations published in 1989 and 2005.

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Advanced Services

We can also offer advanced services in call recording, advanced call distribution, call answer statistics and forecasting for future telephony costs.

Design

Many small to medium enterprises (SME's) lack internal networking expertise due to the financial burden of having a full time network professional employed. We specialise in providing SME's with on-demand specialist network expertise that usually corporate businesses enjoy. Our highly skilled engineers do not only resolve day to day issues but also look at the overall business processes and are able to suggest better practices and infrastructure solutions. Whenever a higher level of consultation is required a senior consultant would also get involved ensuring that advice of the highest level is proposed to you the customer.

To ensure the best solution for your business, our Network Design specialists cover the following aspects:
 

• Designing infrastructure models

• Mapping out data flows

• Security design & evaluation

• Mapping out potential network growth

• Integration of legacy systems

• Current network redesign and assessment

• Subnet and network segmentation

• Business Continuity Planning and Implementation

• DMZ planning and implementation

• Quality of Service Implementation

• Implementation of Voice Gateways and Gatekeepers

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Virtual Private Networks (VPN's)

With the invention of Virtual Private Networking brings with it huge cost savings enabling us to move away from the old inflexible and expensive leased lines to connect branches or dial up’s used by remote users to gain remote access.  With this advance in technology brings new techniques in design, implementation and security.

We at Ardent Networks are able to deliver your virtual private network requirements.  We can implement a solution for your business that can accommodate mobile users as well as setting up interstate and/or international office secure connections.

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Wireless Networks (WiFi)

With wireless networks becoming more widely adopted we can assist with the following WLAN Services of new wireless deployments:

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• Design

• Project Planning

• Site survey

• Hardware Procurement

• Implementation

• Security

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Should you already have a wireless infrastructure in place we can assist in reviewing your current Wi-Fi network structure, assess your wireless security, network model and assess possible network intrusion threats.

Ardent Networks are here to help with every step of your wireless deployment.

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• Converged network design

• Borderless network design

Services

Installation

Ardent Group 365 Ltd is able to coordinate and implement a complete network with the latest and the most stable hardware available. Some network installation examples include:
 

• Installation of brand new networks and network redesign

• Installation of wired and wireless networks

• Co-ordination of office IT infrastructure relocation

• Server room setup and maintenance

• Quality of Service planning

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End User Training

In order for you to get the most out of your system, once installed we can offer end user training for all services and products provided to as many of your staff as required.

Our engineers are trained to the highest level and you can be safe in the knowledge that they will know how to get the best out of your time training with them.  We provide end user guides and manuals should the need arise.

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Network Support

We can cover all of your network support requirements, end to end. Our popular network support plans can be conducted onsite and remotely depending on your network support requirements. Examples include:

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• WAN performance troubleshooting

• LAN performance troubleshooting

• Firewall maintenance and security updates

• IP telephony troubleshooting

• Penetration and security testing

Network Maintenance

Keep your network operating smoothly and trouble free by having a network maintenance plan carried out by an experienced engineer. Our network maintenance plans are intended at eliminating slow networks which in the long run cost your business money by not performing or by breaking down at critical times. Do not wait until your network breaks down to get an expert's help. Our network maintenance plans comprise of:
 

• Checking switches & hubs

• Checking routers

• Checking firewalls

• Checking firewall access rules

• Checking firewall logs

• Checking UPS's and more

• Updating network device operating systems

• Monitoring network performance