IT Support

IT systems can be a very stressful experience especially if it is not your day to day role within your business.  This can lead to some of the following issues:

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• Lost time and productivity through taking you away from your job role within your business.

• Lost productivity for employees if the system is not functioning as it should.

• Incorrect product placement.

• Downtime when a problem occurs.

• Disaster recovery and business continuity planning not properly considered.

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This is why at Ardent Group 365 Ltd we pride ourselves on our Managed services.  Please take a look below and see some of the services from our portfolio on offer.

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Proactive Vs Reactive Support

Ardent Group 365 Ltd Ltd is able to help your business by delivering Proactive support for your desktops, servers, applications and other equipment. If your business heavily relies on the IT infrastructure in place then you need an experienced IT company that is able to deliver corporate grade IT helpdesk and advice.

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We would like to think that we are a forward thinking or Proactive IT company when it comes to managed services and look to the future of your IT systems running smoothly and will always be one step ahead of the problem before it arises.  This can be achieved by utilising system monitoring and good system planning not to mention just good old fashioned business knowledge.

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Onsite & Remote Support

Ardent Group 365 Ltd can cover all of your managed service requirements, end to end.  Our popular IT support plans can be conducted onsite and remotely depending on your support requirements.

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We have many years experience and our engineers possess a vast amount of experience to resolve problems quickly and efficiently without disruption to your business. With a team of friendly engineers and experienced consultants you can rest assured that your business is looked after.

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Hardware Maintenance

Ardent Group 365 Ltd can keep your IT systems operating smoothly and trouble free by having a Hardware maintenance plan carried out by an experienced engineer. Our Hardware maintenance plans are intended at eliminating slow systems which in the long run cost your business money by not performing or by breaking down at critical times. Don't wait until your network breaks down to get an IT expert's help. Our IT maintenance plans comprise of:

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• Desktop, Workstation or Thin Client Maintenance

• Server, UPS or other high end device maintenance

• Laptop or portable device maintenance

• Printers and network devices

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End User Helpdesk

This is our professionally qualified helpdesk that we offer to our customers during normal business hours.  This is also available to all customers out of hours should they require it.  A call out service can be offered as part of our package.

We have a vastly different approach to our competition in the area as we offer fixed rate and fixed term contracts, but can also mix and match our contracts to meet the client specific requirements.

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All our Helpdesk and support staff are qualified to a high level, whether it be a Microsoft qualification like an MCP. MCITP or MCSE, we have an engineer to cover your requirements.  Our staff holds CompTIA qualifications which are seen as the industry standard qualification to all hardware manufacturers.  We also have more specialist staff focusing on APC, HP, Citrix, Cisco and Symantec products.

IT Services

System design

Many small and medium enterprises (SME's) lack internal technical expertise due to the financial burden of having a full time IT professional employed. We specialise in providing SME's with on-demand specialist expertise that usually only corporate businesses enjoy. Our highly skilled engineers do not only resolve day to day issues, but also look at the overall business processes and are able to suggest better practices and infrastructure solutions. Whenever a higher level of consultation is required a senior consultant would also get involved ensuring that advice of the highest level is proposed to you the customer.

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Consulting

At Ardent Group 365 Ltd our core strength is advising businesses on the best strategies to get the most out of their IT infrastructure to further enhance their business processes. We pride ourselves on offering advice and strategies that include closed and open source solutions to suit the needs of the business.

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Throughout our many years of consulting to businesses we have been presented with all types of scenarios faced by small to medium businesses. Most common are:

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• Over utilised infrastructure that impairs business growth

• Under utilised computer systems

• Poorly planned IT infrastructure

• Poor management and misconfiguration of IT systems

• Information and internal knowledge base management

• Poorly trained and/or misguided IT professionals etc

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As we act as an independent and most of all external entity to the business, we are able to assess and recommend a path for improvement so that the IT infrastructure is working in line with the strategy and goals of the business. Whether you are a small business of 5 people or an enterprise of 100, the needs of the business are much the same; it is only the magnitude that is different!

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Some of our recent projects have involved:

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• Implementation of a stronger security policies

• Analysis of the data management

• Streamlining the data backup procedures

• Implementing mobile infrastructure

• Implementation of spam and virus protection systems

• Implementing unified communications

• Implementing corporate mail solutions

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Planning 

With assistance from Ardent Group 365 Ltd your system planning is in extremely capable hands.  From initial system design and integration  to planning for future growth we will help you plan for every phase of your IT project.

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Installation Services

We offer a very professional installation service to all businesses.  This service is available to everyone, during normal business hours or out of hours should there be a need for zero downtime during business hours.

Our installation services also include systems integration and will work closely with any software vendor to ensure that your new system is built and installed to your exact specification.

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End User Training

Once your system has been designed, procured, installed and operating correctly and efficiently by Ardent Group 365 Ltd we can offer end user training on a range of products or just plain and simple system administration for in house staff.

Our engineers are trained to the highest level and you can be safe in the knowledge that they will know how to get the best out of your time training with them.  We provide end user guides and manuals should the need arise.

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Auditing

This service is designed to help businesses ensure that they are fully compliant with regulatory or security policies.  Our auditing services include the following:

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Software        

Does your business meet compliance needs of software licensing?  This can be a minefield and if you’re not careful you can end up with a hefty fine.  Full report of all our findings will be presented upon completion.

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Hardware       

Hardware costs spiralling out of control and no longer know what hardware assets your business owns?  Then we can help your business find out what hardware it currently owns and if it is still of any use to a business process.  Full report of all our findings will be presented upon completion.

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Outsourcing

Ardent Group 365 Ltd Ltd specialises in helping small to medium enterprises (SME's) achieve the best results using their IT infrastructure to streamline business processes and performance. We are currently helping a number of SME's relieve the burden of having full time and costly internal IT employees, while obtaining the best advice and expertise in today's technology market. Some of our clients outsource a small portion or all of their IT support to us but they all benefit from having:

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• Corporate Grade IT Support

• Guaranteed Response Times

• Expert Technology Advice

• Centralised Documentation

• Broad Business Knowledge

• Friendly Customer Service

• Hardware Procurement

• Auditing – Hardware, Software or Security

• Professional job tracking System

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How do you know when your company is ready to outsource? Please consider the following factors when deciding to outsource:

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• Financially it is cheaper to have the IT function outsourced than have full time employee/s.

• IT has become a function that wastes valuable time of non IT staff within your business.

• The skills required are so specialised that it is impractical to have a regular non IT employee responsible for this role.

• Some IT staff are falling behind new technology advances and are not able to advise and deliver appropriately.

• Business is spending large sums of money on consultancy advice to cover internal IT department skill shortages.

• You have a project and you need regular IT support.

• IT is not a business function that internal people enjoy performing.

• Company's core business is suffering due to unreliable and under-performing IT systems.

IT Security

Worried about the security of your business and the potential hazards that the internet brings?  Then let us look beyond the physical security of your office and at the electronic security of your business.  Full report of all our findings will be provided upon completion.

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Security Design

With the Internet and the plethora of benefits that it brings to business, it also has a lot of dangers.  Some include:

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• Loss of personal data

• Loss of customer data

• Downtime through denial of service attacks

• Loss of revenue

• Loss of user productivity

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We are able to help with security design to mitigate these risks to business.

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Business Continuity

We are able to work with our clients or potential clients to formulate a business continuity plan to help recover their business in the event of a major disaster like a server crash or natural disaster.  This could be either by the use of a secondary site replicating all of their in house systems or as simple as a good paper based plan in the eventuality that this should occur.

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Security Policy

Is IT security policy an area you keep being enquired about by your insurance, bank, financing, etc then we can help you devise a policy to help with all of these professional bodies.  We can then help implement this policy around the business and its users.

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Security Compliance

Do you have compliance policies that you need to adhere to?  Are you being fined because you are not currently compliant with the policy.  Then we can help you design and implement a policy to help.

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Penetration Testing

Do you already have a security policy and need this to be tested?  We can carry out penetration testing and test how secure your policy actually is.

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With years of experience, our staff has the capabilities and expertise to take your business to the next level. At Ardent Group 365 Ltd, we combine our insights and skills to transform your processes and strategies, and in turn, your company. We’re proud to help shape and improve how our clients structure and manage their business.